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Terms & Policies

Placing your order by email: Order must include your name, address and phone number.   Lead time for custom orders is running about 2 weeks, depending on the size and complexity of the design.  When placing your order, you will need to have an idea of style and color theme.  If you have a swatch of fabric from your decor that you want matched, you will need to send a sample to me.  Also you will need to determine what size you prefer if you are ordering a cross.   Be as specific as you can be,  a lengthy email might be required in order to get  the necessary information  needed, to achieve the look you desire.  It is not unusual for me to see a picture in a magazine and love the color combination so much that I design a cross that could be put into that picture.  So, if you see something in your favorite decorating magazine, let me know or scan it and email it to me @ rustiqueart@gmail.com or cjalbright@rustiqueart.com

 

Remember to include with your order:

  • Your name, address and phone number ( if I have a question, I will be calling you!)
  • Size  ( 6″ is the most requested size wall cross, especially if ordering as a gift)
  • Type or Style of Cross (ex…Vintage (old looking), Shabby Chic ( distressed  paint),  Rustic ( woodsy, masculine, earthy),  Bling~Bling (dripping with jewels) and color choices.

When you are ordering a necklace, please specify what length you prefer.  Standard drop for the wire cross pendants is 16″.  Some of my clients prefer a longer length for wearing with sweaters.

 

Pricing is estimated per order and dependent upon the size and complexity.  After placing the order, you will receive a confirmation with  details and  an estimate.   50% deposit is require for all custom orders.  When your order  is completed you will receive notice, included will be a picture of your order, pricing  and shipping information.  An invoice will be generated,  at that time you will pay the remaining balance. Order will be shipped after payment is received.  Usually, the whole process, from the day you order,  to the time  you receive it, is about 2-3 weeks, unless your order is for more than one or two.  Price List for Crosses

 

Payment terms are as follows: When you order  via email, you will receive an invoice via email  and you have several choices in which to pay, options are shown below.  When you order by phone, your invoice will be sent to you by fax or snail mail.  If you have an email address, an invoice can be emailed to you.  I accept Visa, Master Card, Discover and American Express as well as personal checks, however, your order will not ship until funds have cleared and are in my account.  All returned checks will be subject to a $25.00 fee and will be held until provisions have been made to settle your account.

 

Shipping: USPS Priority Mail ……Insurance is highly recommended, but only added if specified. Shipping costs will be calculated and included with the notice of completion.

 

To place an order by email: rustiqueart@gmail.com

 

Design Disclaimer ~ Rather than remove an item from the website when a certain stone or bead is no longer in stock that is pictured on the design, Rustique Art reserves the right to take certain liberties to complete an order using substitutions of same color. So,if a cross has a stone on it that is in a disc shape and I only have squares or ovals in the same color, then I will use the different shape. If the substitution changes the design to a certain degree, I will inform you, so that you can make the decision to continue with the order or not.

 

Privacy Policy ~ Information gathered from you, for the purpose of shipping or completing your order, will never be shared with a third party or sold for distribution.

Privacy Policy for http://rustiqueartblog.com

The privacy of our visitors to http://rustiqueartblog.com is important to us.

At http://rustiqueartblog.com, we recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit http://rustiqueartblog.com, and how we safeguard your information. We never sell your personal information to third parties.

Log Files As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.

Cookies and Web Beacons We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.

We also use third party advertisements on http://rustiqueartblog.com to support our site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).

DoubleClick DART cookies We also may use DART cookies for ad serving through Google's DoubleClick, which places a cookie on your computer when you are browsing the web and visit a site using DoubleClick advertising (including some Google AdSense advertisements). This cookie is used to serve ads specific to you and your interests ("interest based targeting"). The ads served will be targeted based on your previous browsing history (For example, if you have been viewing sites about visiting Las Vegas, you may see Las Vegas hotel advertisements when viewing a non-related site, such as on a site about hockey). DART uses "non personally identifiable information". It does NOT track personal information about you, such as your name, email address, physical address, telephone number, social security numbers, bank account numbers or credit card numbers. You can opt-out of this ad serving on all sites using this advertising by visiting http://www.doubleclick.com/privacy/dart_adserving.aspx

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.

Deleting cookies does not mean you are permanently opted out of any advertising program. Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.

 

Terms of Sale ~ When ordering direct from this site, using the shopping cart, you will be directed to a secure checkout through Pay Pal. Please note: You do not have to have a Pay Pal account in order to pay for your purchases. When you order  via email, you will receive an invoice via email  and you have several choices in which to pay, options are shown below. When you order by phone, your invoice will be sent to you by fax or snail mail. Or, if you have an email address, an invoice can be emailed to you. I accept Visa, Master Card, Discover and American Express as well as personal checks, however, your order will not ship until funds have cleared and are in my account.  All returned checks will be subject to a $25.00 fee and will be held until provisions have been made to settle your account.

 

Return Policy ~ Complete satisfaction with your Rustique Art design is my goal. When you receive your order, please check it carefully. If your order is damaged, place it back into the box that it was shipped in. Contact me via, email or phone within 3 days  and you will receive an authorization for the return. You will be given a store credit to be used for another product from Rustique Art. Credit will not be issued for any product without that return authorization. You will be responsible for return shipping costs and credit will be available once the product has arrived back to me. After the 3rd day this offer will be void.

 

Shipping & Handling*~ When ordering direct from this site, using the shopping cart, orders will be shipped in 3-4 business days. Custom orders have a lead time of about 2-3 weeks, depending on the complexity of your order. See the custom order page for more information. Rustique Art ships via USPS Priority Mail. Shipping & handling will be added to the invoice at time of shipping for custom orders all other shipping charges will be calculated at checkout. Insurance is optional and is not required, however, I strongly suggest insuring your order. It will be your responsibility to request insurance.*If shipping costs are lower than calculated, a refund will be credited back to you.

{ 1 comment… add one }
  • Bart Jones ,

    My wife has some broken pottery that was special to her( from where she grew up in canada) and we cannot match it. I was wondering if you were able to let me ship you pottery to use to make a cross or something special out of. Thank you, Bart

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